About Us
Amidst the busyness of life and man’s race against the clock, time is no longer as available as it was before. Time is no longer enough for man to divide his concerns. The issue of time has become an obsession for many people who have resorted to the world of online shopping in search of meeting their needs faster and easier.
From this perspective, the idea of “Bukhoor Store” was born. This is the electronic market in which we have collected all the types of incense, oud oil, and perfumery and fragrance supplies that the consumer needs, with the best qualities extracted from various forests around the world that export oud.
We were keen to provide the best online shopping experience for our valued customers in Kuwait and around the world. Our greatest concern was to provide the finest types of incense and oud oil at the best prices, contrary to what some people imagine that the online market always has high prices compared to the popular markets specializing in incense and oud oil.
We at Bakhoor Store emphasize that the quality of our products and prices are competitive. In fact, we guarantee all customers the right to exchange and return if the description does not match the quality offered.
We have combined our expertise in incense, oud oil, marketing, customer service and other essential factors for any project and put them in the form of “Bukhoor Store” which we are proud to be one of the largest online markets for incense and oud oil
Our goal
We at Bakhoor Store aim to preserve the customs and traditions of the Kuwaiti market at least. Maintaining diversity in products, prices, quality, etc. are important factors for the customer before the merchant. Because the customer is the basis of the success of every merchant.
The diversity of incense sources and types invigorates the market and gives customers a wide scope to choose what suits them in terms of flavour, quality and price. The more diversity there is, the greater the price difference and thus the greater the benefit to the customer
Our values
The Kuwaiti market is known for providing the best of everything, and from here, the most important value we have at Bakhoor Store is to maintain that good reputation by providing the best types of products at the best prices, through the packaging method and even the method of customer service and delivering the product to the customer’s location. All of these things represent a great value to us and we strive to master and maintain them.
We are well aware that some of the negative things that are prevalent in trade in general have pushed many consumers to abandon local shops and head to online shopping from global websites. There is no doubt that the world of incense is an integral part of this market and the fraud in it. In fact, the world of incense includes fraud more than others because it is easy for the main merchant in the forests, and even the local merchant.
There are many ways to cheat, the simplest of which is to sell incense as a certain type, while it is a completely different type. In addition to dyeing the incense, filling it with harmful substances, and other negative things that you will find explained and detailed on our website, specifically on the “Incense Tips” page, out of our belief in the necessity of contributing to educating the customer before being a source of sale only
Our mission
We at Bakhoor Store believe that every merchant has the right to sell his goods at a price that covers his costs and achieves his profit. But at the same time, we do not accept that well-known and famous products are sold at unrealistic prices. We will not allow ourselves – at least – to contribute to this unhealthy matter.
We strive to achieve the highest levels of excellence, whether it is excellence in quality, price or even customer service. We guarantee to our valued customers that we provide them with products that suit them at the best possible price.
Our Strategy
We at Bakhoor Store promise to change the concept of online shopping for incense. We provide you with high quality customer service through which we aim to spread the culture of incense to consumers through our social media channels.
At Bakhoor Store, we believe that it is our duty to educate the customer and explain all aspects of the product from the time it is extracted from the forest until it reaches our website before it is sold. We provide our valued customers with a comprehensive explanation of each product. We pledge that the description provided matches 100% of the product.
We are honored to receive any question or inquiry related to the world of incense and oud through our various channels and via email. We care about spreading culture as much as we care about marketing our products.